Support

Milkly defaults to 4 days refrigerated, 180 days frozen, 365 days in a deep freezer, and 24 hours after thawing. These are estimates based on CDC guidance. Follow the temperature and handling conditions in that guidance; never refreeze thawed milk. Ask your clinician for advice specific to your baby.

Milkly schedules up to eight pump reminders ahead. If you leave the app closed for days, that schedule can run out: iOS does not guarantee background refresh. Open Milkly to refresh it, and check notification permissions and night reminders in Settings.

Pro week gives you seven days of Pro as a courtesy, with no payment or automatic charge. It ends automatically. The free tier then shows the latest seven days of history; older records are retained, not deleted. Pro restores access to full history. No purchase is required to keep logging.

Open iPhone Settings → your name → Subscriptions → Milkly to manage or cancel a paid plan. Deleting Milkly does not cancel it. Use Restore purchases in Milkly for existing purchases. Apple handles refund requests.

In Settings, choose Export CSV or Export PDF summary and share the file with your consultant. These exports require Pro. Backup to Files saves a separate backup file; keep it somewhere private. You choose who receives your files.

Countdown uses seven completed days of output and typical age-based intake. It does not include freezer expiry. It is not medical advice or a feeding target. Every baby is different; speak to your pediatrician or lactation consultant before changing how you feed.

In Settings choose Delete all data and confirm. Local records are removed; deletions sync to your private iCloud when sync is available. Files you exported or backed up remain where you saved them. This does not cancel purchases or erase analytics already received by providers.

Turn off Share usage data in Settings → Privacy. Re-enabling it does not upload activity from the disabled period. To request deletion of previously collected events, copy the Analytics identifier in that section and email support before deleting all data, which resets the identifier. Do not send your health records.